Laptop running slow? Wi-Fi playing up? Got a work problem you can't figure out? We're your friendly, local IT people — and we explain everything in plain English, not tech-speak.
No contracts. No jargon. No judgment.
Fixed remotely in 45 mins — took forever to load, now starts in seconds.
All sortedDead spots eliminated — whole house covered, no more dropouts during video calls.
ResolvedCleaned up nasty malware and set up proper protection so it won't happen again.
All clearSound familiar?
Whether it's your home laptop or your whole office network — if it's giving you grief, we can sort it. Here's what we help with every day.
Slow computer or laptop
Takes forever to start or open apps
Wi-Fi dropping out
Keeps disconnecting or won't reach the bedroom
Virus or scam pop-ups
Something feels off or won't go away
Can't access your email
Locked out, not syncing, or set up wrong
Old & slow devices
Advice on what to buy — or squeeze more life out of what you have
Setting up a new device
We'll get it ready and transfer your stuff over
Printer won't print
Offline, error messages, or just plain refusing
Lost or deleted files
We'll try to recover them and set up proper backups
Who we help
Whether you just need your laptop fixed or you run a growing team, we've got the right level of help for you. No problem is too small.
You don't need to spend a fortune to get great IT help. We treat every job — big or small — with the same care. Whether it's a slow laptop, a dodgy internet connection, or a scam email you're not sure about, just give us a call.
What our home clients say
"I was embarrassed to call because I thought my problem was too small. Within an hour it was fixed and I understood exactly what had happened."
You don't need a full-time IT person. We're available when something goes wrong and quietly watch over things in the background so it doesn't.
Your outsourced IT department — managing infrastructure, supporting your team, and planning ahead so technology never holds you back.
What we do
From a quick laptop tune-up to a full network rebuild — we handle it all, and we'll always tell you honestly what you actually need.
Home laptop or office PC — fast, friendly help when something's not working. Most issues fixed remotely, same day. On-site visits available across Sydney.
We protect your data and devices without the fuss. Antivirus, scam protection, automatic backups — set up properly so you don't have to think about it.
Move to Microsoft 365, Google Workspace, or set up cloud storage for your family or business. We do the migration — you just log in like normal.
No more dead spots or dropped connections. We set up home and office networks that actually work — everywhere, every time.
Pricing
Whether you need a one-off fix or ongoing support, we have a pricing option that works for you. All prices are in AUD and include GST. Not sure what you need? The free consult will tell you.
Pay as you go — hourly rates
Standard rate
$120–$150/hr
Weekdays, business hours · remote or on-site
After hours & urgent
$180–$220/hr
Evenings, weekends, same-day callouts
On-site callout (minimum)
$95 flat
Covers travel + first 30 minutes on-site
Quick remote fix
$65 flat
Up to 30 min remote session · great for home users
Monthly support plans — ongoing peace of mind
Essentials
Home users & sole traders
$89
per month · cancel any time
Business
Small businesses (1–10 staff)
$299
per month · cancel any time
Growth
Medium businesses (10–30 staff)
$699
per month · cancel any time
Virus & malware removal
$120–$180
Full clean + protection setup
Home Wi-Fi setup
$150–$250
Router config + dead spot fix
New device setup
$99–$149
Config, accounts & data transfer
Microsoft 365 migration
$350–$600
Up to 5 users, zero downtime
Office network setup
$400–$900
Wi-Fi, switches, cabling & config
If we can't solve your problem, you won't pay for our time. We'll always be upfront if something is beyond what we can fix.
We offer 15% off all services for seniors and pensioners. Just mention it when you get in touch — no paperwork needed.
Not sure what you need? Book a free 30-minute consult and we'll tell you exactly what the job involves and what it'll cost — before any work starts. No obligation, no pressure.
Why Onside IT
We're not a call centre. We're real people who answer the phone, explain things clearly, and don't disappear once the job's done.
Call or message us and a real person responds — usually same day, often within the hour.
A slow laptop matters just as much to us as a server outage. Every job gets our full attention.
We explain what we're doing and why, in a way that actually makes sense. No jargon, no condescension.
We tell you what it'll cost upfront. No hidden charges, no fixing things that don't need fixing.
What people say
"I was embarrassed calling — I thought my problem was too small. Within an hour it was fixed and I actually understood what had gone wrong. Brilliant service."
"Finally, an IT company that actually calls you back — and explains things without making you feel stupid. Our whole office setup is running better than ever."
Whether your laptop is crawling or your business network needs a complete overhaul — start with a free 30-minute chat. We'll give you an honest answer on what's going on and what it'll take to fix it. No obligation, no jargon.
Serving Sydney homes and businesses · Remote support available Australia-wide